FAQs

Most furniture is handcrafted specifically for each customer and is not kept in warehouse inventory. Because every piece is built from raw hardwood materials, production generally requires approximately 12 weeks.

Each item receives individual attention from experienced craftsmen, resulting in furniture designed for long-term durability and quality.

Quick ship collection
Certain products qualify for expedited production and typically arrive within 2 to 6 weeks.

Combined Orders
When an order contains both Quick Ship products and standard custom-built furniture, all items will normally be delivered together once the custom-built pieces are completed.

Customers who prefer separate delivery of Quick Ship items may request split shipping. Additional freight charges will apply.

We currently accept the following payment methods:

• Visa
• Mastercard
• Discover
• American Express
• PayPal
• Personal Checks
• Cashier's Checks
• Money Orders

Deposit Requirements
Orders exceeding $1,000 require a minimum deposit of 25% at the time of purchase. Customers may choose to provide a larger deposit if desired. The remaining balance must be paid prior to shipment.

Check Payments
Customers paying by check should mail payment at least ten days before the scheduled delivery route to allow adequate time for delivery and bank processing.

Sale Tax
Orders delivered within Iowa may be subject to a 7% sales tax. In certain situations, we may absorb this tax on behalf of the customer. Deliveries outside Iowa are not subject to Iowa sales tax.

Flat-rate shipping is available throughout the continental United States.

Curbside Delivery: $199

White Glove Delivery: $249

White Glove service includes in-home placement, assembly when required, and removal of packaging materials.

Additional freight charges may occasionally apply for:

• Remote locations
• Areas requiring ferry transportation
• Regions with bridge tolls or difficult access roads
• Buildings requiring Certificates of Insurance (COIs)
• Locations with unusually high freight costs

ALASKA & HAWAII
Customers in Alaska or Hawaii should contact us for a custom freight estimate. White Glove service is not available in these states.

Most furniture ships through professional blanket-wrap carriers. Smaller items may be shipped via UPS Ground.

CURBSIDE DELIVERY
With curbside service, the driver unloads the furniture at the closest practical location to your residence.

Customers are responsible for moving furniture into the home.

During severe weather conditions, drivers may place furniture inside a garage when possible.

Because solid wood furniture can be extremely heavy, assistance from two or more people is recommended.

WHITE GLOVE DELIVERY

White Glove service includes:

• Unloading the furniture
• Bringing furniture inside the residence
• Assembly when required
• Placement in the room of your choice
• Removal of packing materials

For deliveries involving more than one flight of stairs, elevator access must be available.

After production is complete, we will:

1. Contact you regarding final payment.
2. Provide estimated delivery route information.
3. Coordinate delivery through our carrier.

The carrier will notify you regarding your scheduled delivery window.

DELIVERY AVAILABILITY

Deliveries may occur:

• Weekdays or weekends
• Morning, afternoon, or evening

Due to the nature of long-distance delivery routes, specific dates and times generally cannot be guaranteed.

If there are dates you cannot accept delivery, please notify us as early as possible.

MISSED DELIVERIES

Customers who are unavailable during their scheduled delivery appointment may be responsible for additional re-delivery charges.

Orders may be canceled without penalty within three days of purchase.

After three days, we will make every effort to stop production; however, expenses already incurred may result in cancellation fees.

If construction has already begun, builder-related costs may be deducted from any refund.

Refunds associated with canceled orders generally require up to 15 days to process.

Please inspect all merchandise immediately upon arrival.

If damage is discovered during delivery:

• Retain the shipment
• Notify us immediately
• Photograph the damage
• Note the issue on the delivery paperwork

When reported promptly, damaged furniture will be repaired or replaced at no additional cost, including freight expenses.

If damage is discovered after delivery has been completed, notification must be provided within three days of receipt.

Whenever possible, repairs are completed locally by qualified craftsmen to minimize downtime. In rare cases involving significant damage, furniture may be returned to the builder for replacement or restoration.

All approved returns must be transported using our designated carrier.

COLOR, STAIN & FABRIC SELECTIONS

Returns cannot be accepted due to dissatisfaction with stain colors, paint finishes, fabrics, or upholstery when samples were not requested before ordering.

Complimentary samples are available and strongly recommended.

CUSTOMIZED ITEMS

Furniture that has been personalized, modified, or specially built to customer specifications cannot be returned.

STANDARD RETURNS

Eligible items may be returned within ten days of delivery.

Approved returns are subject to:

• Original shipping charges
• Return freight charges
• A 30% restocking fee

Once returned merchandise has been received and inspected, refunds are typically processed within 15 days.

All authorized returns must be shipped using our approved transportation provider.